Refund Policy

MURBALI Fashion Refund & Return Policy


Effective Date: August 4, 2026


At MURBALI Fashion, we want you to love every purchase. If you’re not completely satisfied, we’re here to help with a simple and fair return process.


Returns


We accept returns within 30 days of the delivery date.


To be eligible for a return, items must:


  • Be unworn, unused, and unwashed.
  • Have all original tags attached.
  • Be in their original packaging (when applicable).
  • Be free of stains, odors, pet hair, or damage.


Items returned that do not meet these conditions may be declined.


Non-Returnable Items


The following items cannot be returned or exchanged:


  • Final sale or clearance items.
  • Gift cards.
  • Undergarments, swimwear, and bodysuits (unless defective).
  • Personalized or custom-made products.


Refunds


Once we receive and inspect your return, we will notify you of the approval status.


If approved:


  • Your refund will be issued to your original payment method.
  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.


Original shipping charges are non-refundable unless the return is due to our error or a defective item.


Exchanges


We currently offer exchanges for defective, damaged, or incorrectly shipped items. If you need a different size or color, we recommend returning the original item (if eligible) and placing a new order.


Damaged or Incorrect Items


Please inspect your order upon arrival.


If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include:


  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.


We’ll work quickly to resolve the problem.


Return Shipping


Customers are responsible for return shipping costs unless:


  • The item arrived damaged.
  • The wrong item was shipped.
  • The item is defective.


We recommend using a trackable shipping service, as MURBALI Fashion is not responsible for lost return shipments.


How to Start a Return


To request a return, please contact our customer support team with your order number and reason for the return.


After your request is approved, we’ll provide return instructions.


Contact Us


If you have any questions about our Return & Refund Policy, please contact us:


MURBALI Fashion

Customer Support

Email: support@murbali.com


Thank you for shopping with MURBALI Fashion. We appreciate your trust and look forward to serving you again.