Effective Date: August 4, 2026

At MURBALI Fashion, we’re committed to delivering your order with care, speed, and reliability. Every purchase is carefully prepared to ensure it arrives in excellent condition.

Processing Time

• Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
• Once your order has been shipped, you will receive a confirmation email with your tracking number.
• Orders placed after business hours, on weekends, or holidays will begin processing on the next business day.

Shipping Within the United States

We proudly ship throughout the United States.

Estimated delivery times:

• Standard Shipping: 5–8 business days
• Expedited Shipping: 2–4 business days
• Express Shipping: 1–2 business days (where available)

Shipping rates are calculated automatically during checkout.

Enjoy FREE Standard Shipping on orders over $100.

International Shipping

We ship to select international destinations.

Delivery typically takes 7–21 business days, depending on the destination and local customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your package ships, you’ll receive a tracking email so you can follow your order every step of the way.

Please allow up to 48 hours for tracking information to become active.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to weather, carrier issues, holidays, or high order volume. We appreciate your patience and understanding.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

If an incorrect address is provided, contact us immediately. If your order has not yet shipped, we’ll gladly update the address. Once an order has shipped, we cannot guarantee address changes.

Lost or Stolen Packages

After a package has been marked as delivered by the shipping carrier, MURBALI Fashion is not responsible for lost or stolen packages.

If your package appears lost in transit, please contact us, and we’ll gladly assist you in working with the shipping carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

We’ll review your request and work quickly to provide a suitable resolution.

Need Assistance?

Our customer support team is here to help.

Email: support@murbali.com

Thank you for choosing MURBALI Fashion.

Elevated Style. Exceptional Service. Delivered with Confidence.

lease allow 24 to 48 hours for your order to be process. If more than 48 hours have passed with no tracking information, please email us to review the status of your order. Refunds will be handled through email if necessary. Please NOTE: Free Shipping exclude "Hawaii & Alaska."

SHIPPING INFO

At Murbali, we value each and every single customer. Our top priority is making sure the items get delivered to our customers.

PAYMENT CONFIRMATION

• A confirmation email will be sent to you once the order is authorized and verified.

• Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

• It normally takes 1-2 business days to process your order. Please note that holidays & weekends are not included.

• If items are prepared in 24 hours in your order, then we can ship it in one day.

SHIPPING

• Please note: Total Delivery Time = Processing Time + Shipping Time

DELIVERY

If you want to track your order, please e-mail us at support@murbali.com.

SHIPPING DELAYS

• Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

• Please submit a ticket within 30 days of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.

DOMESTIC SHIPPING: